Cigarti offers a clean and comfortable alternative to smoking. Providing e-cigarettes to the public as a substitute to harmful cigarettes, it features high quality e-cigarettes and accessories that are cheaper and convenient. It has the look and feel of classic cigarettes but Cigarti smokers will inhale clean water vapor with a little nicotine instead. What makes it different from other e-cigarettes in the online market today? Its edge is the option to personalize the skin of your e-cigarette and a customer-friendly service online.
The website provides the following products and services:
- Electronic Cigarette Starter Kits
- E Cigarette Cartridges
- Disposable Electronic Cartridges
- E-Cigarette Accessories
- E-cigarette Skins
- Blog Articles on E-cigarettes, Tobacco Industry and other related topics
Established in 2009, CIGARTI is a private company founded in Dubai, UAE. With estimated annual revenue of $450,000, the company holds exclusive distribution rights to 22 countries in the Middle East and North Africa Region. Its mission is to provide smokers with authentic smoking experience that addresses smoking problems associated with tobacco cigarettes. It is their goal to provide customers latest and high quality products of e-cigarettes.
Although Cigarti products and customer reviews are not available on Amazon, here are some feedback that might be useful for those interested to purchase from Cigarti:
“I've been purchasing products from Cigarti.com since January 2011, and I've been very happy with their customer service. I'm not a heavy smoker, but I've purchased a starter kit, an extra battery, and extra cartridges on various occasions. The first time I placed an order with Cigarti, I received my package within 3 days. The other times it's taken about 5 days all in all, and on one occasion the package got lost. However, that time the order got lost (it was actually sent back to Cigarti by the post office), as soon as I contacted Cigarti and told them what happened, they reshipped my order and promised me a free 5-pack of cartridges with my next purchase. I promptly received the re-sent order within 3-4 days.
My only gripe is that shipping costs $9.99 flat no matter what you are ordering, so my suggestion is that you order several things at once in one shot.
Also, I've had trouble with one battery and one charger, but Cigarti replaced both items free of charge and they did not ask me to ship back the damaged goods. Since I am rating the website, not the product, I am giving them a thumbs up for service.
Browsing through the different skins a little bit tedious and the categories are a little disorganized, but it's not the end of the world. All in all I've had a very positive user experience with Cigarti.com and therefore I am loyal customer.” – Nina C., sitejabber.com
“If you are ready to discover a better way to smoke, Cigarti e-cigarette will give you an excellent point to start. While this is pricey compared to other brands, you receive all the accessories required for an optimum smoking experience.” – Editorial Review, www.e-cigarette.us.
Click this site to view a video of a satisfied customer on the Cigarti Hookah on YouTube.
Cigarti has not sought accreditation in the Better Business Bureau. Therefore, it has no sufficient information regarding its business operations. It received no rating and no customer complaints over the last 12 months.
As a newbie in the E-Cig industry, Cigarti is still struggling to build a strong business credibility considering the tough competition in the market. On a positive note, Yahoo News featured an article on Cigarti’s Trial Offer announcement in 2011.
The site has a relatively low traffic. According to Alexa.com, Cigarti website ranks #1,028,869 in a three-month global traffic rank and #304,707 rank in the US. Fifty eight percent of its site visitors are bounces or one-pageview only. The site’s reputation (sites linking in) is 181. Google pagerank, rates them a 3/10.
Cigarti maintains an up-to-date and informative Facebook page with 24,510 likes. In Twitter, it has gained 3,441 followers and a YouTube account with 46 subscribers with 42,779 video views. These social media accounts feature their latest products, promotional offers, and discount codes. Photos and videos of their products are also available in these sites.
In order to protect customer information when purchasing products online, CIGARTI maintains a secure server which can be accessed only by authorized persons and are required to preserve confidentiality. All credit data and materials entered by the shopper is transmitted thru a Security Socket Layer (SSL) which is encrypted in CIGARTI’s database.
The most popular product, according to their site, is the electronic cigarette starter kit available in deluxe and mini kits. Pricing would depend on the customer’s choice of nicotine strength and skin. Here is a list of some of their products and corresponding cost:
1. Deluxe Electronic Cigarette Starter Kit (price starts at $89.99)
- Includes 2 Lithium ion rechargeable Cigarti batteries, 1 USB and wall charger, 6 cartridges, user manual and Cigarti membership card.
2. Mini Electronic Cigarette Starter Kit (price starts at $29.75)
Deluxe and Mini Starter Kits are vailable in apple, cherry, chocolate, coffee, grape, lemon, mint, orange, strawberry, vanilla and tobacco flavor.
3. E-Cig Cartridges
- 5 pack Cartridge Refill: starts at $13.75
- 25 pack Cartridge Refill: starts at $65.50
4. Disposable E-Cig costs $6.99
5. E-Cig Skin: $20.50
6. Unfortunately, the price of the Electronic Hookah is not available on the site. The customer must notify Cigarti via email for additional E-Hookah information and for placing pre-orders online.
Other brands of e-cigarette starter kits available online are sold from $50 to $100.
Cigarti offers international delivery thru its shipping partner United States Postal Service (USPS) and UPS. Shipping rates will depend on the weight, destination and shipping method.
At this time, Cigarti is unable to ship to several countries because of customs restrictions. Click here to view the full list of countries that are not available for shipping.
For questions and inquiries regarding shipping rates and policies, you may contact them at the following numbers Monday to Fridays at 9-5pm EST:
Toll Free at 855-4-CIGARTI (855-424-4278) or 317-596-215
Cigarti company accepts online payments from major credit cards like Visa, Mastercard, Discover and American Express. Unfortunately, there are no other alternative payment methods on the website like Paypal, EbillMe, E-Check, Qpass and other forms of payment.
For non-credit card holders, you may visit their retail locations instead of buying online.
Cigarti offers a 30-day money back guarantee. If the products delivered are defective due to the company’s fault or inaccuracy, customers are entitled to a full refund. For products returned without any defect, Cigarti will refund the price of the merchandise but delivery shipping rates and return shipping fee will be deducted or shall be charged to the paying customer.
For product returns or refund, you may send an email thru firstname.lastname@example.org and be sure that the customer number and order number are indicated in your email for faster transactions with Cigarti.
You can also contact them at the following numbers:
1-317-5962150 or +971-4-4477-445
Get Free shipping with $65+ orders @ Cigarti
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